Frequently Asked Questions

What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express) as well as PayPal for a secure and convenient checkout experience.

Do you offer international shipping?
Yes, we ship worldwide! Shipping costs and delivery times vary depending on your location. Check our Shipping Policy for more details.

What is your return policy?
We want you to love your purchase! If something isn’t right, you can return it within 30 days for a refund or exchange. Items must be unworn, in their original packaging, and with tags attached. Visit our Returns & Exchanges page for full details.

How can I track my order?
Once your order has been shipped, you’ll receive a confirmation email with a tracking number. You can use this to track your package directly through our website or the shipping carrier’s site.

What sizes do you offer?
Our shoes and dresses come in a wide range of sizes to fit every body type. Check the size guide on each product page to find your perfect fit.

Are your products sustainable?
Yes! We’re committed to sustainability and ethical practices. Many of our products are made with eco-friendly materials and processes.

How do I contact customer service?
You can reach our friendly support team at mytherae@serviceonline.vip. We’re here to help and typically respond within 24 hours.

Do you offer discounts or promotions?
Absolutely! Sign up for our newsletter to be the first to know about exclusive deals, seasonal sales, and special promotions.

If you have a question that isn’t answered here, don’t hesitate to contact us. We’re always happy to help!

Mytherae – Your Style, Your Way.